CITILETS BUSINESS HOTEL

I am giving poor ratings because of the hopeless stay that I had in this hotel. We got our room booked for 3 days. I chose this particular hotel as it was near to the centre where my exam was scheduled. The day Me n my father reached there it was 10:45 pm n the receptionist didn't have any ideas about our booking. We showed him our booking information, yet it took him 1 hour to find. It was very inhospitable, as we got it booked a month before and still we had to suffer after long journey. Then the rooms were absolutely opposite... . There was some kind of pungent smell and the bedsheets had some kind of stain,, water was leaking from the toilet jet washer,, we were too tired to pay any attention, fell on the bed and slept. Next day in the morning we got a Brilliant surprise .... And they were asking us to pay the due amount if we want to stay further. .... And thankfully the matter was solved in an hour. And then they somehow listened to our request of changing the room. As it was difficult to survive in that smell which was exaggerated with every air of AC. The other room was quite better than the previous one!! But it was really noisy!!! Too much that even TV sound couldn't mask it. And to our surprise even in the night time noise was still there,, honking of the trucks. Honestly I had hopeless and inhospitable stay!! Hope it's helpful for those who are looking for this hotel.

Had very bad experience in Welcome Desk. Simply said they dont have the link with **** (After **** Customer Care Representative Spoken that they have tie up with **** Group), did not receive confirmation and payment from **** Partner & Hotel rooms are full even the **** Partner confirm also, there is no rooms. He was not interested to check the Booking ID and Voucher ID also and his only motive is to avoid. Then Second time **** Representative spoken to Hotel GM only, they provided the room. Then they told that they received the confirmation and payment from the group on 29th Jan 2018 and not from ****. Dont know whats the purpose of welcome desk and what he heard from representative.

very cramped room .tube lights not working. water was not coming In bathroom. bathroom materials are rusted.they also charge 32 rupees for a bottle of water which cost only 20 . If it's a star hotel they can charge like that for water. but a crampy place like that should not charge more than mrp

When arrived, there was no room. The receptionist said that they don't have any rooms and that they have cancelled the request. Need clarification on this and refund for what I had paid and compensation for the hassle that I went through