Fortune Inn Heritage Walk Amritsar - Member ITC Hotels' Group

MISLEADING INFORMATION ABOUT THE ROOM.This is the most pathetic experience we had with a brand like ITC. We paid for premium room which said "CITY VIEW". This is the view that you see from the room. Our room was at 1st floor, I asked them to change but they said entire hotel is booked. One another room was available on 4th floor which had a wall just 2-3feet away. so the guy said you have the BEST VIEW what we are giving.Misleading information due to which we paid extra money.The only plus point is it is at the walking distance from Golden temple. Rest was pathetic room view. The breakfastwas okay but devices were poor. we asked for dosa n parantha which took so much time that our tea and rest of the food got cold. had to tell twice or thrice to different people. no proper management or coordination. I won't suggest to go for it at all.

Reception service excellent as provide with early check in and all contacts made by hotel regularly at time of arrival for faster check in morning breakfast service need little improvement in terms of faster service else having wide range of options in mrng breakfast which is good they provide battery rickshaw service for nearby places but it's worst as rickshaw only take to places where they want r may have some other interest otherwise they deny r say buzy location wise hotel is at best location and very convenient nice stay overall

hotel stay is satisfactory but mrng breakfast service is not upto mark. I have given order but even after 15-20 min order was not received even after regular reminder to staff not satisfied very bad breakfast service

To small room as compared with money we spend you got these types of room in just. We buy premium category room but when we go inside and see to small room with wall view room.... totally waste of money