Hotel New Horizon

I am absolutely dissatisfied, annoyed disappointed after staying in this hotel. I stayed for 5 days in this hotel with family members, at Puri, New merin drive road. The location is in busy area. But apart from location, nothing is good about this hotel. The rooms were not up to the mark according to the hefty amount of money charged. I paid for one room for 5 days. And the hotel's managerial staffs, receptionists were sooo rude, sooo arrogant, sooo unprofessional that they do not worry about the customers, hospitality. The receptionists managers are only worry about money Their behavior is not acceptable at all. They d not have minimum knowledge of hospitality and are not ready to serve customers, don't want to grow business in an honest, professional manner. They want your hard earned money, that's it. We had Senior Citizen with us. Inspite of several requests to allow the Senior Citizen oly to Check out a bit late, the hotel managers, receptionists did not cooperate with us, didn't allow the aged person who is a Senior Citizen to late Check out a bit as we had train Vande Bharat Express in afternoon and very ridiculously the hotel's chech outtime is 7:00 A.M. They don't have any standard air conditioned area to sit as well. Even you pay hefty amount, they will not support you , they would never cooperate with any customer. They never show you that cooperation, hospitality. They only concerned about how to take the money out of your pocket. There's no arrangement of food for customers. Do not expect breakfast, lunch dinner or any food availability. if you have children and aged you need to think twice.Outside food you can order but staffs are always ready to ask for tips from you. Even if you pay an amount to a staff get some food from outside, the staff will take a cut from that amount, you paid already...will take the most unhygienic, most cheap option of the said food and then will also ask for tip after bringing the food. . I strongly not recommend this hotel to anyone.This is the most worthless place to stay. If you want to waste your hard earned money and want to spoil your planned trip, then only you can book this hotel.

#bathrooms untidy# Commode flush didn't work# they do not have an in-house restaurant or kitchen so if at all you paid for breakfast while booking the hotel it's highly likely that the breakfast they serve you comes from the local vendors sitting across the streets.# The breakfast will be delivered to your room in single-use plastics. they do not even have bowls for your gravy vegetables#The reception staff is rough and arrogant.#Repeated reminders about cleaning the room and fixing the bathroom flush were ignored.

Hotel is nicely located facing the sea. The staff is co-operative and helpful. One of the few hotels where sea facing rooms with verandah is available and between sea beach and hotel only the road is present, hence, the view of sea from hotel is awesome. However, I found the sea facing rooms a little costly. Overall the stay was satisfactory.

Located in close proximity to the swargadwar, the hotel amenities and service was really really good. Extremely satisfied with the 3 nights stay here. Only problem faced was the wifi connectivity. Otherwise I had a pleasant experience at this hotel.