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Reviews of Club Florence

Sector 56, GurgaonBlock E, Sector 56, Gurgaon122002Sector 56GurgaonIndia

5 minutes walk to W Pratiksha Hospital

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122433.4/5

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Guest Reviews & Rating for Club Florence

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3.4/5

122 Ratings

43 Reviews

What our guests say?

helpful staff (7)
poor service (7)
bad experience (3)
good place (3)
good food (3)
neat room (3)
+ 1 more

Siddhant Sakhuja (Stayed 25 Apr, 2025)

group Traveller

1/5

The room was decent But will give it poor rating due to hospitality -FRONT RECEPTION, Male staff was the worst hired I have ever seen in that role. (we placed an order for food from outside since there kitchen is not operational in night, there was no gurad to open the gates of proeprty) he had the audacity to tell us, It's 4 am, what time is this to order -Next day, I had extended the stay by paying for half day, he's calling at 6 in evening for checkout. IN THE RUDEST TONE HE'S ASKING ME, ...more

bhawna malik (Stayed 21 Sep, 2024)

group Traveller

4/5

Revenue Manager | Hriday Gupta Replied in 2 months

Dear Valued Customer, We appreciate your review of us. We look forward to serving you again soon in the near future ...more

Raunak Verma (Stayed 20 Sep, 2024)

group Traveller | 1 Reviews Written

5/5

good place close to Marengo Asia good for attendents

Revenue Manager | Hriday Gupta Replied in 2 months

Dear Valued Customer, Thank you so much for taking the time to share your wonderful experience with us. We are happy ...more

sahil malik (Stayed 10 Jul, 2024)

group Traveller | 1 Reviews Written

1/5

washroom is nt clean taps are not working properly dust in room.

Revenue Manager | Hriday Guta Replied in 2 months

Dear Guest, We apologise for the experience you had. Your feedback will be shared with the management and will be rec ...more

David Cahill (Stayed 30 Jan, 2024)

group Traveller | 2 Reviews Written

5/5

Amazing stay, the Rooms were top notch, the staff was super helpful... would love to Stay again...

Sr Reservations Amp Revenue Executive | Annu Singh Replied in 14 days

First and foremost thank you for taking time to share your feedback. We would like to say Thanks that you had a excellen ...more

Chirag Allawadhi (Stayed 18 Jan, 2024)

group Traveller

3/5

Room accessories not well.. bath tub water not collected in the bath tub or bath tub tab not properly working.. some lights not working in bedroom or bathroom also.

Sr Reservations Amp Revenue Executive | Annu Singh Replied in 6 hours

Dear Sir, Greetings of the day...!!! First and foremost thank you for taking time to share your feedback. We wou ...more

Deya Bhattacharjee (Stayed 10 May, 2023)

group Traveller

1/5

Extremely poor stay.1. Booked, where they said the property has an operational swimming pool, but after reaching the premises we found out that the pool is not.2. Although the manager customer care had been proactive in handling the complaint, the room service was considerably poor. We needed to ask for basic toiletries. 4. The balcony of the room was extremely dirty with pigeon poops all around, and no maintainence. Further the bedlamp was not operational.3. The food and catering service was su ...more

Revenue Executive | Annu Singh Replied in 12 days

Dear Sir, Greetings of the day...!!! First and foremost thank you for taking time to share your feedback. We would ...more

Nitin Sengar (Stayed 5 Apr, 2023)

group Traveller

5/5

Revenue Manager | Akashh Dixit Replied in 20 days

First and foremost thank you for taking time to share your feedback. We would like to say Thanks that you had a excellen ...more

Preeti Dhanker (Stayed 16 Feb, 2023)

group Traveller

5/5

Revenue Executive | Annu Singh Replied in 3 months

Dear Sir, Greetings of the day...!!! Thank you for your valuable feedback.

Yash Sharma (Stayed 29 Dec, 2022)

group Traveller

4/5

the experience was good but something should be improve such as the washroom leakage, and the room service for food delivery from restaurant was slow.

Revenue Executive | Annu Singh Replied in 5 months

Dear Sir, Greetings of the day...!!! First & foremost we would like to thank you for your valuable feedback we ...more