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Guest Reviews & Rating for Hotel Crystal Luxury Inn - Near BKC

goRating

3.5/5

274 Ratings

75 Reviews
5
83
4
75
3
54
2
31
1
31

What our guests say?

  • good staff (32)
  • small room (13)
  • comfortable stay (12)
  • near bandra west (12)
  • jama masjid (4)
  • nearby restaurant (4)
  • + 2 more
KD
(Stayed 8 Jan, 2025)

group Traveller

3/5
my experience with this hotel was not satisfactory. the location was very inconvenient, as it seems too far out and isolated. I faced repeated cab booking cancellations,with drivers mentioning that they usually avoid going to that area. while the staff was polite, the room itself was a letdown. it was small, lacked cleanliness and didn't have a fresh and welcoming atmosphere. overall the stay was not comfortable and enjoyable. I would not recommend this hotel unless these issues are addressed.

Hotel Crystal Luxury Inn Replied in few seconds

Hi Komal, Thank you for sharing your feedback, and we sincerely regret that your stay did not meet your expectations. We ...more

AR
(Stayed 28 Nov, 2024)

solo Traveller

3/5
Room was Good Toilets were clean pleasant stay with hot water facilities cons location was not good dental kids not provided charging for even water bottles
SA
(Stayed 20 Nov, 2024)

family Traveller

1/5
The hotel is good for nothing. The atmosphere is very bad. The behaviour of the staff is too rude. The rooms are not properly maintained. The toilets are too nasty. No shampoo, no water, no proper Geezer, and top of that sometimes no water at all at the washroom. The receptionist Behaviour is too bad. Because of that, we checked out earlier. The hotel presents several areas that could greatly benefit from enhancement. Upon entering, the atmosphere felt somewhat unsettling, lacking the warmth ...more
KL
(Stayed 11 Aug, 2024)

group Traveller | 1 Reviews Written

3/5
The rooms are quite small and there were certain equipment and things not working in the room. Though staff was supportive and immediately repaired things. as near to highway you could hear noise of traffic in the room. The price room is okay and the location is good to reach the bandra shopping area and station.
NP
(Stayed 21 Nov, 2023)

group Traveller | 1 Reviews Written

2/5
TB
(Stayed 28 Oct, 2023)

group Traveller

4/5
The rooms were small but very clean, the lovation is a bit in the middle of a heavy traffic area but all in all a good place
BK
(Stayed 18 Oct, 2023)

group Traveller | 1 Reviews Written

3/5
Location and surroundings of building is very unhygienic However washroom is clean . But rooms are not clean n upto date . No hot water for shower and towels provided are not clean . bessheets are not clean .
PP
(Stayed 9 Aug, 2023)

group Traveller | 1 Reviews Written

3/5
The stay was decent. The vicinity has a smell that enters the room but in all the room is clean. Hot water was available however the AC stopped working and nothing was done about it. Since its the monsoons it was tolerable with the fan or else it would have been uncomfortable. In all it was a decent experience like I said. For the price I paid

Revenue Manager | Zubair Momin Replied in 12 days

Greetings from Hotel Crystal Luxury Inn., Thank you for your comments. I apologize for the problems that you encountered ...more

NA
(Stayed 31 Mar, 2023)

solo Traveller | 1 Reviews Written

3/5
no photos available but there were small cockroaches everywhere and restaurant services were not available before 8 pm

Revenue Manager | Shehzad Shaikh Replied in 2 months

Dear Guest, Greetings from Hotel Crystal Luxury INN, Thank you for the review, We are very sorry to hear that you have f ...more

VE
(Stayed 28 Mar, 2023)

solo Traveller

5/5

Revenue Manager | Shehzad Shaikh Replied in 2 months

Dear Guest, Greetings from Hotel Crystal Luxury Inn, we are pleased to receive your review, It feels good to realize tha ...more

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