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Hotel
Guest Reviews & Rating for Grand Heritage Resort
Sort By:Latest firstSort By Latest first Helpful first Positive first Negative first
goRating
3.3/5
152 Ratings
71 Reviews
5
39
4
41
3
33
2
9
1
30
What our guests say?
- nice stay (8)
- nice place (8)
- impressive service (7)
- delicious food (7)
- nice room (6)
- nice pool (4)
- + 1 more
DP
Deep Pandya (Stayed 8 Oct, 2024)
group Traveller
3/5
Checkin time has been intentionally set to 1 PM to extract extra (30-40%) money from customers reaching in the morning.
Even though the booked room was available and ready for check-in, they refused me the check-in at 10 AM and extracted additional money which is around 35% of one day price from me!!
The food variety has also been reduced as compared to previous year.
I used to stay there occasionally since past three years but this time their ulterior motives of demanding money unjustifiably and next time I will have to explore other good options.
VM
Vihol mayur (Stayed 6 Oct, 2024)
group Traveller | 3 Reviews Written
1/5
much hectic and horrible experience this time as i along with 8-10 peoples are staying every year from last 10+ yrs but i feel that they don't want to operate hotel this time... AC was leaked, horrible and disappointed room service, egoistic reception counter, no cleaning and many more to write... I will suggest that not to stay there at any cost.
KJ
Krishnendu Jana (Stayed 26 Aug, 2024)
solo Traveller
3/5
KJ
Krishnendu Jana (Stayed 26 Aug, 2024)
solo Traveller
4/5
bathroom accessories are not good. otherwise it was a very nice hotel.
Bathroom accessories are not good. Otherwise it was a very nice hotel.
Ojashv Kaushik (Stayed 25 Aug, 2024)
group Traveller | 1 Reviews Written
1/5
room's condition is very bad a.c didn't work properly
Very bad condition
AS
Aarush Singh (Stayed 13 Aug, 2024)
group Traveller | 1 Reviews Written
4/5
Hotel is specious.
Staff is cooperative.
Swimming pool was clean.
Restaurant ambience is soothing.
Food is delicious.
Quantity is average.
Washroom was clean.
Overall experience was good.
Arpit Gaur and hotel manager were helpful.
Couple can enjoy the environment and celebrate their special occasion.
Overall experience was good.
BR
Bhavesh Rathore (Stayed 20 Mar, 2024)
group Traveller
3/5
Hotel Is Good But the Behaviour Of Reception Staff is not Good.They Gave us A Very Bad Room When we Cheakinn.I Complaint at Reception that Flush & Exhost Fan is not Working they Started giving me the Argument. When I Shouted On them then they Give us A Another Room.that Room Was Good
Dilipkumar Joshi (Stayed 6 Feb, 2024)
group Traveller | 10 Reviews Written
3/5
Location and place is very excellent but room services are not available on time. Basic amenities were missing in room and it took time in resolving but some didn’t resolved till check out
SC
Sanjoy Chakraborty (Stayed 15 Jun, 2022)
group Traveller
3/5
Hotel was good but they could've reopened the pool now. Pool wasn't operational yet. Overall the stay was okay.
YR
yash rana (Stayed 24 May, 2022)
family Traveller | 16 Reviews Written
3/5
Swimming pool not running and bathroom seat break and. They are not provide me double bed. When I request they attach only single single bed. I ask him give me full bed but they denied
