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Reviews of The St. Regis Mumbai

South Mumbai, Mumbai462, Senapati Bapat Marg, 400013South MumbaiMumbaiIndia

2 minutes walk to Phoenix Palladium

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223554.5/5

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Guest Reviews & Rating for The St. Regis Mumbai

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4.5/5

223 Ratings

55 Reviews

170

What our guests say?

friendly staff (17)
best experience (16)
authentic food (8)
neat room (5)
best place (5)
seven kitchens (4)
+ 6 more

Manas Tyagi (Stayed 17 Jun, 2025)

family Traveller | 3 Reviews Written

1/5

pathetic staff especially a girl named tanvi with a very rude and bad attitude.... we shifted to taj palace with my 3 year and 10 year old daughter... just bcoz my kids were watching TV they came and told us that we are getting complains from other rooms.... Forget staying my kids could not watch TV as well....and we shifted to taj palace where we had no problems.... please I request everyone do not stay at st regis. worst experience ever specially with TANVI.

Rachita Vinjuda (Stayed 2 Sep, 2024)

group Traveller | 4 Reviews Written

5/5

Our room was spacious, elegantly and offered a stunning view of the city skyline. The bed was incredibly comfortable, and the linens were of high quality. The bathroom was well-equipped with modern amenities Housekeeping was attentive and kept the room spotless throughout our stay.

General Manager | Varun Chhibber Replied in 1 day

Dear Rachita, thank you for sharing your valuable feedback!

soyam gawde (Stayed 25 Aug, 2023)

group Traveller

5/5

General Manager | Varun Chhibber Replied in 3 days

Dear Soyam, thank you for sharing your valuable feedback!

Anas Memon (Stayed 1 Jul, 2023)

group Traveller | 1 Reviews Written

5/5

I had an amazing experience by staying in st regis the staff was really polite and nice Personally one staff really helped me with my room check in if i aint forgetting her name was Deshna Pandya she helped me check in really fast and escorted me to my room she was really sweet and my entire stay at the hotel was fabulous

General Manager | Varun Chhibber Replied in 2 days

Dear Anas, thank you for sharing your valuable feedback!

Vishwaja Shrungarpawar (Stayed 20 Dec, 2022)

women Traveller | 3 Reviews Written

3/5

All the amenities were good and the staff courteous. However there's a lot of mismanagement. We arrived about 45 minutes later than the official check in time and it still took us another hour to check in because apparently the rooms were not ready. We had a birthday celebration and on the day of checking out, we wanted to take the cake back home and asked for the team to enable the packing. It took an hour for someone to reach out to us. And you might think that after waiting for an hour, we m ...more

General Manager | Varun Chhibber Replied in 5 days

Dear Ajay, Greetings from The St. Regis Mumbai! Thank you for sharing your feedback pertaining to the challenges you enc ...more

Vinayak herekar (Stayed 11 Dec, 2022)

group Traveller

5/5

Superb place .. best experience of staying there

General Manager | Varun Chhibber Replied in 7 days

Dear Vinayak, thank you for sharing your feedback!

Jojy George (Stayed 1 Oct, 2022)

group Traveller | 3 Reviews Written

5/5

Superb food and hospitality. Room had high quality materials as well.

Mylavarapu | Sachin Replied in 4 days

Dear Jojy, thank you for sharing your feedback!

Riddhi Selarka (Stayed 18 Jul, 2022)

group Traveller | 1 Reviews Written

5/5

Its a beautiful place to stay with extremely courteous staff. The cherry on the cake is butler service for every guest. They made our anniversary special by decorating the room sending a special cake and giving us special experiences complimentary. A special mention to Mr Dhanraj. Food is great, breakfast spread is expansive and the place is superb to stay and make ur special occasion even more memorable.

General Manager | Nicholas Dumbell Replied in 4 days

Dear Riddhi, thank you for sharing your feedback!

Ajay Pathak (Stayed 25 May, 2022)

group Traveller

1/5

I stayed here with my parents. The service was abysmally slow and our tea every morning took a minimum of 45 minutes of come. They also charged different amounts for tea every day which was beyond our comprehension. The bathroom sink started spitting out water on the 3rd day and the water was all over our room hallway - despite calling, butler service took 40 minutes to come and assist us. At the breakfast buffet, every-time my dad ordered an omelette, it took at least 30 mins to arrive. Further ...more

General Manager | Nicholas Dumbell Replied in 1 day

Dear Ajay, Greetings from The St. Regis Mumbai! Thank you for sharing your feedback pertaining to the challenges you enc ...more

amit dhaka (Stayed 20 Mar, 2022)

group Traveller

5/5

stay at Saint regwonderfull experiencevery nice staff and food very good easily approachable and easy to connect 👌 love to stay at saint reg Mumbai

General Manager | Nicholas Dumbell Replied in 20 hours

Dear Amit, thank you for sharing your feedback!

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