SRM Grands

Beautiful balcony room. Welcoming room with nice bed and cushion. Warm welcoming at the Reception. Reception team is very professional. Though the room was delayed for few minutes, I was offered with hot / cold drinks at the reception. Housekeeping staff who came to my room was not trained on how to deal with customers and he was not able to understand my concern. Bathroom cleanliness could be improved more with professional staffs using proper toilet cleaning chemical, equipment, mop trollies and proper linen trollies in order to carry fresh linen. Non of these things were available with Housekeeping staffs to carry out a professional cleaning tasks. I wish the management would focus on improving the Hygiene practice in Housekeeping standards.

Nice. Clean room; nothing broken; helpful staff. Pleasantly surprised to find that the WiFi actually works. A very nice restaurant is attached to the premises, with a barbecue station just outside, although I went for the reasonably priced dinner buffet, the highlight of which was the delicious bread halwa, served with vanilla ice cream. The complimentary breakfast, too, is well above the nationwide norm - most hotels in this price range make you regret coming down for breakfast, but here it was a distinct pleasure. The restaurant manager and his staff go out of their way to make you feel at home.

This was my first stay in hotel srm grands. I had to attend a meeting in Ennore and I was searching for moderately good ones on the net. Ibibo gave me a good deal on this one. But the best part was the service and hospitality. My meeting ran late than expected and my checkout time was 12. I spoke to the hostess via phone, ms Sangeetha, she understood my predicament and even though the room had to be checked out, she gave me ample time to freshen myself when I arrived really late. It is service like this that makes a guest come back to the hotel. Bonus point, the food is good too.

I stayed at Srm Grands, in March, 2015. I would like to mention that hotel was excellent with amazing hospitality. Services was excellent and they served me complimentary breakfast, Lunch and Dinner that was delicious. Location was nice as it was located near to the bust stand and easily accessible. Overall everything was excellent, no issues at all. Nice place to all kind of stay.