Vythiri Holiday Resort

When you drive into this property you are bound to go wow! A beautiful full covered bamboo canopy makes a treat for the eyes. Further to this you catch a glimpse of the pool and the myriad forest vegetation and mountains around will definitely take your breath away. Everything was fine for us till we reached the room, only to find that its 14:45 pm and cleaning was yet to be completed. First Question that came to mind. Why did they bring us to the room? Might as well make us wait at the reception. No one likes seeing dirty towels flung or another guests mess sorted. A foul smell in the bathroom , no bottled water, no fridge, no menu card or spa brochure, plenty of open drilled holes left in the wall leaves guests with an unpleasant feeling. Even more pathetic is that all the staff lack any form of drive or enthusiasm. They just walk around like zombies and this is probably because there is no sign of senior management anywhere around the property. Food is something you must do without here. The Kitchen staff are incompetent in understanding English or Hindi and blatantly say everything will take more than an hour to prepare.Half the items in the menu are unavailable.Non availability of dessert or even just ice cream is just unacceptable at a resort that claims to be 3 or 4 star. The spa staff were constantly unavailable , probably the first resort to have just 1 staff member that too who was sent on leave. This was followed up with a number of empty promises regarding her rejoining time.Again a clear sign of incompetent management. A head ups to the owner , top management is that you have an amazing property. But a point to note is that Lush green vegetation, a beautiful pool, delightful park and decent rooms although great are never going to leave a guest fulfilled. This needs to be backed up with a strong commitment to excellence in terms of quality service, regular upkeep and trained enthusiastic staff along with a chef that can cater to guests needs with a well stocked pantry. All in all this place cries with the need for a more driven management/staff. What a waste of such beauty! Really unfortunate since u normally find places with a medium ambiance getting elevated by excellent service here it was a case of the opposite.

Had Booked Pool villa for 2 days and indeed it was a pleasant stay. However, there are a lot of scope for improvement.1. Food : Food was average, can definitely be better jn terms of quality, variety and taste2. Service: though the staff are humble and helpful, they lack coordination 3. Bathroom fittings: shower wasnt working unless the button is pushed hard. And some leakage in washbasin4. Restaurant area : can have better ambience and be more tidy. Positives :1. location : place is great with superb views2. Pool villa : The pool villa is great with clean water in pool and great views3. Main road access is good. Near the town which is a positive thing for someone who wants to explore nearby areas

I had a pleasant stay at the resort, It's a beautiful property with a nice swimming pool which looks amazing in evening when the lights inside the pool lits up.I reached early and They allowed me to check in early without any extra pay also they allowed late check-out as my bus was going to leave around 4PM.Property owner Praveen and Anil are very nice people , I had good conversation with them, Praveen helped me for arranging cab and provided me suggestions for sightseeing also informed the driver about the same. It's a beautiful place , nice food,good and helpful staff.

For the stay, let me 1st start with the positives and then need for improvements**. Overall, we felt it was not value for money paid. Positives Location is good, From resort you can see the mountains with mist covered. Staff were extremely courteous and helpful. Food and drinks were okay. Need for improvement Cleanliness is important and requires to be improved as there were lot of insects inside the villa including room. Pest spray could have been put well before hand proactively. There were no bathroom kits available for the rooms.