Hotel Arya

We arrived early morning, around 8:30 am. There was a grumpy caretaker present at the reception with zero customer handling skills. The room provided to us was dark and depressing, so we asked the hotel staff to show other available rooms. The second room initially looked ok. We asked the helper boy to change the dirty bedsheet which he replaced with another stained bed sheet. He refused to change the bed sheet again. We also asked for a second blanket which he refused. We tried settling into the room only to discover that the toilet jet was leaking. We rushed back to the reception and asserted that we want a room change. By this time the Manager had arrived. He let us see the other available rooms and we settled for one we were satisfied with. Even though this room was better, the cupboard was dirty and the bathroom was stained. Even after getting the bathroom cleaned, we noticed several hard stains on the different fittings which can be removed only by deep cleaning, not by routine cleaning. Hot water is available till 10:30 am. After that, hot water buckets are available on request. There is phone available in the room, but there is no list of numbers (reception, room service etc.) placed next to it! Room service menu is also not available in the room. These are small things that are noticeable and expose the gap between the hotel standards and acceptable market standards. Restaurant service was the positive aspect of the hotel. They gladly accommodated all our requests for customized tea e.g. without sugar, black tea, ginger tea, without masala etc (their standard tea is a masala tea with a weird taste). However, they usually didn't get the instructions right and had to redo the tea preparations. They accommodated our requests for basic snacks at lunch time and also provided us rice and dal for late lunch even though the kitchen was closed for lunch preparations. The hotel staff also makes reminder calls before breakfast is closed so that guests don't miss the same. Overall a disappointing experience for the given price point **. We have experienced better ambiance, quality and service at similarly priced hotels at other major Indian tourist destinations (Shimla, Jaipur, Nainital etc.) Extra notes: - WiFi is available in the reception, dining area and rooms close to the reception. - Indoor games like TT, Ludo, Snakes & Ladder, Carrom are available if you want to spend a relaxing day at the hotel - There is a kiddies play area with park swings

Month: June 2017 I booked this hotel . I called the hotel 3 days back and confirmed the booking. You need find the reception area, as it’s very tricky to reach. I reached the hotel at 1:30pm. The hotel management/owner was like who you are? Why you are here? Did you book this hotel? He asked me when you booked and how. He should have the booking list. He called someone and confirmed the booking. We entered the room and immediately we feel the bad odour. The room was open for cleaning and we didn’t expect that smell. You have request for basic hospitalises. Like towel, bucket. You have to request for such thing every 2 hours. Then you will get that after 4/5 hours. The room was not cleaned as per my expectation. When we asked for bucket, the reaction was like we are expecting the things which we should not? I was shocked. The Owner/management said “We don’t provide bucket”, he said it in a very rudely manner. Mostly you will get gujrathi food for lunch, dinner and breakfast. Overall experience was OK. Food : 3/5 Location: 4.5/ 5 Service: 2/5 Overall Rating :3.5/5

Pros : - Its nearby market but not the market - Kids will get some jhulla and see saw to play - rooms are good and big Cons : - Not at all recommended for Honeymoon couple. All rooms are very attached to each others you will get lot of disturbance in the night - other guest were speaking loudly in the night which ruin our sleep - food quality not at all good - Drinks not allowed I think - Only max 4 cars can parked that too one after another means they will call u if ur car is blocker to other person If your just looking for stay and sleep, parking, food doest matter then go for it

The hotel stay was nice. Nice hotel at good rates. The food quality was good. Ideal stay for Gujarati families as the food taste is completely Gujarati. Prefer deluxe rooms compared to cottages. The view from cottages is not good but from the deluxe room is nice. Deluxe rooms are ideal for families as there is a separate floor inside the room only for kids.Will recommend to stay. But if you are looking for resort, this is not the correct place.