Avianna Gangtok Resort & Spa

The only redeeming quality of this place is its location, with a waterfall situated right beside the property. Unfortunately, our experience was marred by the rude and unprofessional behavior of the staff, from the receptionist to the manager and the restaurant manager. During our two-night stay, we encountered several issues. Despite multiple requests, we were not allowed to use the pool, being told it was closed. This would have been acceptable, but we noticed that 5 to 6 people were using the pool at the time. Upon inquiring, we were told they were allowed because they were from Nepal. This discriminatory treatment was highly unprofessional and disappointing. Additionally, when we asked for an early breakfast due to our early departure for Nathula Pass, our request was flatly refused. Hospitality should involve accommodating reasonable requests, but this was not the case here. To top it off, we were charged an extra 400 rupees for accidentally breaking a cup. Most reputable establishments understand that accidents happen and do not penalize guests for such incidents, especially when the breakage is unintentional. This lack of basic hospitality was disheartening. There are other issues, but these highlight our main concerns. Overall, our stay was a significant disappointment in terms of hospitality.

One of the best resorts I've been to. Mr. Suraj at the reception was welcoming. The staff are all very courteous and the premises was always kept clean The river view was calming for a getaway and the infinity pool was refreshing to say the least. Absolutely visiting again

Worst Hotel to stay no staff no security. Receptionist and staff are very rude no support no customer No customer staisfaction No toileteries no washed towell All service are late

Its was amazing to stay in hotel .specially staff was so curtious ..miss deeksha was so calm and polite ..i would love to come again and again Pleasure -- samay