Hotel Mountain View

I CAN EVEN SAY WORST EXPERINCE****SO, where can I start, let’s start from the beginning.1. Check In : - So My booking is for Mountain view room including breakfast, at the time of check-in Staff at the reception told , that the guest was about to check out at 12:30 and once the guest checked out they will shift us to the other room , so they offered us room number 202 (NO MOUNTAIN VIEW /normal room) , So, I said ok for sometime, then around 1 or 1:30 I called to reception to ask for the shifting they said , the guest requested for the late check-out once they check out the will informed us and we can shift then, so I said ok , we have waited till 5 or 6pm for their call but nothing happened , then we move out for roaming around and when returned to the hotel, and what I see the room opposite to mine is empty (I think it is 203 or 204 something like that) but they never informed us not even asked for shifting. “ WHICH WAS REALLY BAD EXPERIENCE TO SEE THAT”.2. Meal : As I earlier mentioned my booking is including breakfast , and at the time of check in I asked them, ki “ breakfast buffet hota hai ya room me hota hai” they replied “Sir, menu dedenge apko aap room me order kr lena” , I said Ok, but when I ordered breakfast , the helper boy came up with the meal and the Bill , And I said my booking is with breakfast he said “sir pay to krna pdega” ya to niche aajao…I DON’T like his tone…then ok….i went for the reception ,where the vendor of the restaurant where they ordered breakfast was standing, but his reception staff or manager was not there helper boy called him. When he came helper boy go to him “mean while that vendor said “ AREY KYA HAI YAR TUM LOGO KA” which was really very embarrassing situation , and when the staff arrived at counter I showed him booking that booking is including breakfast , he said ok ok, and I left , and take the lift , helper boy called me and I again go to reception , then that so called manager said, that breakfast is for 100rs. Per person, then I showed then booking that it is not written there , even you not informed us, he said “ nhi nhi, breakfast ka bus 100rs per person he hai”, then what should I say, I paid them 200 at hotel paytm , but this should be informed to us while booking 3. CLEANINESS : After facing so much in a very short span of time , when I went out for roaming something around 11:30 or 12:00 I handed over room key at the counter , and requested for cleaning, staff said “ cleaning wale to nikal gye ab to dekhna pdega, koshish krte hai” it’s already understood that cleaning was not going to happen , and when returned to the room around 2 pm, I was right, room was in same condition how I left it, then I called then to ask for the towel , then staff said “ laundry vala to aaega abhi 2:30-3 bje tak tab bhijvata hu” I said ok, I literally waited for approx. 1hr but nothing happened, then went for the shower , “THIS EXPERINCING ME THE IRRESPONIBLE HOTEL STAFF” 4. LACK OF EXPERIENCE : when was about to take nap around 10:30pm , suddenly room bell rings , first thought was it was for near by rooms , so I ignored , but it rings again , then I surprised “khi ab to towel dene ni aagya” jokes apart , when door open , hotel boy was there with blanket and asked “aapne kambal manga tha” I denied of course then he said “pta ni kisne manga tha” , toh bhai ek notepad rkhlo kharid k dimag me excel ya reminder inbuilt to hoga ni to automatic yaad aajaye kisne kya manga tha. “ THIS IS SUCH A LACK OF EXPERICE TO HOTEL STAFF”.Then I have not wasted my time with the property and changed my room to the other one .not waited for the next morning .I was not that person who writes bad review to anyone but that was height of my patience , I think that was my last booking with the GOIBIBO if they are offering so bad properties to their clients , I REALLY WANT REFUND FOR THE BELOW MENTIONED CHARGES :-1. ROOM : I have booked mount view but normal room was offered and amount charged for the service which was not offered.2. MEAL : I booked the room with breakfast but I was charged for the breakfast which was not informed to me , nor by HOTEL STAFF at check in.I am really very disappointed with the service

i got the different room from the actual images showing in app, not managed properly, room was too small, not properly arranged breakfast, they bought from the outside side , & gave to us , no serving nothing. 🙁

room thik thak tha gijar work nhi kr rha tha reception par call krke bola par koi aadmi nhi aaya thik karne or bathrum me shower ka nal tuta hua tha location wise thik h hotel but suvidha me kaafi below hai.

It was a very nice place, The hotel staff was very helpful and supportive,