Robusta Retreat The Lake Side Resort, Srinagar

Hi,My Self Ashok Kumar,I Recently stayed on the 1st of July 2024,With My Family as my wife and son, At Hotel Robusta Retreat which is located at Habak near Hazratbal. The Property interior was very nice and the Room and Wash room were very clean and Hygienic, Only these three things are good in this hotel. Overall, my experience was very poor, I think that this place is not worth the money which you are paying. My experiences that I felt could have been better as detail are given below. (1) Staff Professional skill is very less . (2) If there are less guests in the property then there will be no tandoor in the kitchen,That means You won't get butter naan, you will have to eat tawa roti only,(3) When we ordered cold coffee with ice cream , 4 Nos, which we paid around Rs 1700, We found pieces of paper in it, which we threw out of our mouth,And when we complained about this to the waiter, he did not even apologize to us.(4) This place is very far from Dal Gate,And in the evening there is a very deserted area out here on the road.(1) You will have to ask for water in restaurants, The waiter forgets to give water to the table.(2) We found hair in our lachha parantha in the time of dinner whose photo we have uploaded, When we complained about this to the waiter, he brought us new paratha So please eat carefully at this property. prices are much higher as per the location and Hospitality and Staff Professional Skill,(4)You have to ask for onion and mint sauce and papad in restaurants, The waiter forgot to put this thing on the table(5) there are a lot of flies in the room

We stayed in Robusta Retreat for 2 nights on our trip to Kashmir. It's a small, aesthetically done new property. There are rooms -premier- which are on the front side, they have a garden and mountain range view and there are rooms opposite to these which are equally comfortable and thoughtfully done but don't have the mountain view. We were looked after well, by Irfaan at the front desk . Ever smiling, wide eyed Tajamul, Arif, Zahid and the team was always ready to attend to our needs. They surprised us by decorating our bed one night, with various towel figures. They are young, enthusiastic boys. Property is away from the noise and traffic, that's what we liked about it. It's neat and clean. The food is tasty and they have a decent variety. We wanted to congratulate the owner, but didn't get the time, he has done a good job. We definitely recommend staying here. Thanks and best wishes.

Ambience- Good Cost- Expensive Service- Good Food- Good The hotel looks super pretty, rooms are small, food is okay, service is good. However, the price we paid cant be justified. There was no help or service at night. No staff was working till 6am! This isnt good as being guests there could be an emergency or any need. Couple friendly

Robusta Retreat was the best hotel during our stay in Srinagar. The entire staff were very caring, always concerned about our needs & our comfort. My aunt had problem in her knees, immediately they shifted her room in the 1st floor without even mentioning. The food was also good. Would like to visit them again.