Hotel Apollo Grand (G.S.Road)

Where do i start. I stayed thrice in the hotel this past month. There are numerous complaints: 1) Lack of Staff. Check in and check out takes forever because of lack of people. Just one or two guys seems to be running the entire hotel. 90% of the time no one is there at reception because the person is doing other work. 2) No fan or Ac at reception. Due to lack of staff, we had to wait for 30-40 mins in the reception. We wet our entire cloths with sweat because the management didnt had the courtesy of putting up fans. 3) The staff keeps the reception area and other parts of the hotel very dark and turn on the lights only when somebody comes. Even the ground floor entrance stays completely dark. My wife couldnt leave the room to go in the common areas because she felt unsafe in the property. 4) Twice Somebody parked their car behind my car. and the receptionist had to arrange the car to be removed which took roughly 40 mins because he had to call every room to locate the car owners. Why cant the management just hire one SECURITY GAURD ? Is the guests time not valuable for the hotel? Lastly, please make the hotel a little safer and brighter for women guests so that atleast they can walk around from the lobby to reception to room without any fear alone. There are no complaints in the room. But the other aspects of the hotel is terrible. And please install Wifi. It is a digital age and nothing gets done without internet.

can't be anything as hopeless as this I had to change room thrice because ac wasn't working in them. the hotel has no staff. no one in reception.absolutely no trained staff. there was a party going on and all the staff (totally 3 of them) were engaged there. no lights no fan, no staff and no courtesy. there's bed and that's it

it was quite a horrible experience. firstly it was understaffed. we had booked a deluxe room. the ac was not working. Most of personnel at the front desk seemed quite clueless even when asked if breakfast was served in the morning. Never going there.

The property is old and the rooms are in bad condition, totally different from the photographs seen . washroom conditions were also really bad