COCO HERITAGE RESORT

I am writing to formally express my deep disappointment about our recent experience at *Coco Heritage Resort Goa.* Unfortunately, we were shocked to discover that the property did not resemble the photos. The facilities looked dirty, and one pool seemed neglected and unused for extended periods of time. In addition, an unpleasant smell emanated from the rooms, which contributed to an uncomfortable atmosphere. *What added to our dissatisfaction was the behaviour of the woman at the front desk. We encountered* *her rudeness when, after assessing the circumstances, we decided not to check in. She interacted with us in an unprofessional manner and even yelled at my husband, and abused my husband which was both surprising and disappointing and my husband was shocked by her abusive behaviour towards my husband.she is mannerless and rude .I think it is necessary to advise other couples about this specific conversation - men, please consider this in order to avoid direct communication with this female receptionist, as this can lead to uncomfortable situations.* When we requested a refund due to unsatisfactory conditions that caused us to skip check-in, we were informed that the booking was non-refundable. While I understand the policies regarding reservation, I urge you to reconsider the matter in the light of our experience and the false advertisements we have come across.I sincerely hope you will take these concerns seriously, as we had high hopes for our stay, only to be met with significant disappointment

Had the worst experience ever. The place is not as shown the photos. Its dirty and one of the pools looks as if it hasn't been used for ages.The other pool was not cleaned as well. The lady receptionist is mannerless and rude. We had booked 2 rooms but the rooms were of lower quality. They smelled of paint, found worms in the bathroom and people smoked just outside the rooms. When we asked for refund as we didnt want to check in and hotel denied any refund saying its non refundable.

Horrible experience First we had to wait for 45 minutes because the rooms were not cleaned.The room was not same as shown in pictureand room was so bad.No room service.The hostel staff was very rude.Towel was dirty.Rooms were smelling bad.Atmosphere was so bad.Hotel was at height. We have to climb to the hotel area.

Services can definitely be improved. There's a lot of potential but the staff is lacking. And everything has to be told to them for things to be done.