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Guest Reviews & Rating for Emarald Hotel

goRating

3.7/5

455 Ratings

172 Reviews
5
125
4
165
3
88
2
42
1
35

What our guests say?

  • nice location (28)
  • nice staff (21)
  • good room (20)
  • awesome place (14)
  • nice stay (13)
  • near connaught place (10)
  • + 5 more
HM
(Stayed 17 Dec, 2024)

group Traveller

1/5
Bad service. No tissue rolls in washroom, no instructions for wifi. And worst of all, very loud train sound as Shivaji station just behind hotel. Unfriendly staff too. Nothing special
PS
(Stayed 15 Dec, 2024)

family Traveller | 1 Reviews Written

3/5
Staff Is so helpful and Cooperative , Location wise its amazing , Food is Good , The Property is not worth the charges they are Asking for , Electric switches and Sockets are in bad condition, Even in this Cold weather the bathroom taps doesnt have hot water , no geyser in bathroom dont know whether they have centralised system or not becoz there was no Hot water at all
RK
(Stayed 13 Sep, 2024)

women Traveller

3/5
It was all ok until i found out mice in room They didn't bother to send anyone because our check out time was near or may be i booked superior room and i can have 3 hour complementary check out or check in subject to availability i availed late complimentary checkout which i got for 2 hours anyways its a mixed experience Ac's cooling was very slow My parter noticing moisture under ac's wall little water droplets are dripping there
NA
(Stayed 30 Aug, 2024)

women Traveller

1/5
the flush was not working and our room has a view of a local railway station all night we had to hear the sound of train
AS
(Stayed 18 Aug, 2024)

group Traveller | 5 Reviews Written

3/5
(Stayed 28 Jul, 2023)

group Traveller | 20 Reviews Written

4/5
Nice & clean stay

Manager | Hotel Replied in 19 days

Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you ...more

RM
(Stayed 12 Apr, 2023)

family Traveller | 5 Reviews Written

3/5
breakfast is ok. bed is clean, room service is fast and helpful. they gave early check-in for us things can be improved is dust on the sofa, curtains and edges of the room. no exhaust fan in the bathroom. hotel is at good location. getting transport is very easy. most of the tourist places are about 10-25mins away only.

Manager | Hotel Replied in 4 months

Dear Guest, thank you very much for taking the time to share your valuable feedback. I regret to hear about the disappoi ...more

SD
(Stayed 30 Mar, 2023)

group Traveller

1/5
Fake information on booking. .. I had booked big size room.. given single bed room.. Not recommended
PH
(Stayed 23 Mar, 2023)

group Traveller | 1 Reviews Written

3/5
hotel is average, but the price is very expensive. the room doesn't deserve more
AB
(Stayed 22 Mar, 2023)

group Traveller | 6 Reviews Written

4/5
overall, I like my stay. I think the tariff however is too high for the quality.

Manager | Sumit Replied in 1 year

Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you ...more

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