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Guest Reviews & Rating for Hotel Heritage Luxury
Sort By:Latest firstSort By Latest first Helpful first Positive first Negative first
goRating
3.9/5
93 Ratings
37 Reviews
5
35
4
31
3
14
2
5
1
8
What our guests say?
- good staff (13)
- good room (6)
- no hot water (4)
- nearer location (3)
- worst experience (3)
- poor service (2)
- + 2 more
HS
Harshit Srivastava (Stayed 23 Dec, 2024)
group Traveller
4/5
experience was above expectations...all the facilities available were good ..staff is good ..rooms have good facilities...breakfast was good... definately a considerable choice
SB
Sagarkumar busa (Stayed 9 Nov, 2024)
group Traveller
1/5
Bakvas hotel never book
Roof staff main manger main rood
VV
Vivek Vaishnav (Stayed 9 Feb, 2024)
group Traveller
2/5
There was no running hot water in the property. This is baffling for a property in Srinagar, when Gulmarg hotels have 24x7 hot water availability. The staff didn’t seem to care at all for the guests. Avoid this hotel
Darshil Mehta (Stayed 7 Feb, 2024)
group Traveller | 1 Reviews Written
1/5
No hot water in the bathroom. No basic amenities in the room. Worst experience after pay 5.5k per night
AK
Akshay Kedia (Stayed 14 Jun, 2023)
group Traveller
5/5
One of the best hotels in Srinagar at reasonable rates, absolutely loved my stay.
Staff were courteous & helpful.
I stayed at Block B and desk manager there went out of way to help us for everything we asked.
Highly recommended.
WT
Waquar Tahir (Stayed 18 Jan, 2023)
group Traveller
1/5
hotel staff is really rude , light went off throughout the night , and i had to carry my luggage to and fro from my room , no room service. really disappointed.
SP
Suraj Patil (Stayed 28 Dec, 2022)
group Traveller
4/5
AC
Anshuman Chandra (Stayed 13 Dec, 2022)
solo Traveller | 2 Reviews Written
5/5
Amazing experience. Very courteous staff, right from the front desk to the restaurant to house keeping. Real Kashmiri hospitality.
Will book again when I'm next in Srinagar.
SS
Shikha Sidana (Stayed 3 Jul, 2022)
women Traveller | 8 Reviews Written
5/5
It was absolute luxury experience. Rooms were quite big and just 10 mins from Airport. Airport is in outskirts from main city. so very convenient for staying if have early morning flight. staff was helpful also they had breakfast buffet available. would totally recommend to add for atleast one day stay here in kashmir itinerary.
Supervisor | Asif Hamid Replied in 3 months
We’re so happy to hear from you! Thank you for your valuable feedback.
NS
Navneet Singh (Stayed 19 Jun, 2022)
family Traveller | 2 Reviews Written
2/5
the ac was not working when I asked for ac, the manager simply told me that due to some technical issues the ac is not working in this room
