CHECKOUT

GUEST & ROOMS

Hotel

Reviews of Hotel Willow Banks

Mall Road, ShimlaThe Mall, Near Tourism lift171001Mall RoadShimlaIndia

7 minutes walk to Christ Church Shimla

View Map

11915314/5

View Reviews

Guest Reviews & Rating for Hotel Willow Banks

Sort By:Latest first

Sort By

Latest first

Helpful first

Positive first

Negative first

goRating

4/5

1191 Ratings

531 Reviews

503

401

161

What our guests say?

polite staff (143)
great location (121)
near mall road (119)
clean room (80)
delicious food (79)
amazing stay (76)
+ 6 more

Megha Kochhar (Stayed 24 Jul, 2025)

5/5

A Wonderful Experience on Shimla’s Mall Road We had a memorable stay at Hotel Willow Banks. From the friendly staff to the impeccably clean rooms with breathtaking views, everything exceeded expectations. The food deserves a special mention — we tried the local Himachali dishes and were impressed by the authenticity. Located right on Mall Road, it’s perfect for exploring the town without worrying about commuting. Truly one of the best 4-star hotels in Shimla — worth every penny!

Megha Kochhar (Stayed 23 Jul, 2025)

5/5

Excellent location, great rooms If you’re searching for hotels in Shimla with comfort, class, and convenience, this is it! Hotel Willow Banks is ideally placed on Mall Road — everything from shopping to cafes is just a short walk. The rooms were extremely well-maintained, tidy, and spacious, with beautiful views of the hills. We dined at the SkyBar — the food was delicious and freshly made. They’ve nailed the mix of heritage charm and modern comfort. Would gladly return!

Guest (Stayed 23 Jul, 2025)

1 Reviews Written

5/5

it was an excellent experience staying at Willow Banks hotel. We got a free upgrade to balcony view room, thanks to the courteous staff. Biggest advantage of this hotel is it's location. it's bang on the mall road and easily approachable to lift and one can start the stroll on mall road as you step out. The hotel also has 2-3 eateries in house which are quite popular and convenient. Staff was courteous, rooma were large with excellent view of the Shimla town. Only -ve point is that the room service food is quite pricy. Overall an excellent property and highly recommended!!

Rudra P (Stayed 15 Jul, 2025)

3/5

in washroom there was only one option for bathing is you need to sot or stand in the tub, whereas we found a layer of greasy dust inside the tub and was looking like that bath tub was not cleaned from a long time.... kindly check the room before allocating to the guests. Rest all ok

Sunny (Stayed 10 Jul, 2025)

1 Reviews Written

4/5

Great service and breakfast! Rooms are decent, can be better

Bhushan kumar (Stayed 22 Jun, 2025)

family Traveller

1/5

I will talk to reception but could not respond andbehave is very bad I will disappointed

Vyom Goel (Stayed 19 Jun, 2025)

family Traveller | 9 Reviews Written

4/5

Location of the Hotel is amazing. The hotel offers you a brewery, a sky bar, restaurant, spa and other facilities in-house which is great. Scenic views from the hotel is the best part. Comfort of variety of things available at the hotel.

Anil kashyap (Stayed 4 Jun, 2025)

family Traveller | 2 Reviews Written

5/5

very nice experience as always. great feeling to be here in willow bank.

Sabita Kumari (Stayed 11 Apr, 2025)

family Traveller

5/5

I loved it 🤩 The calm,clean,food was very good,the room service was good, near the railways station and lift,also near to mall road 😊

Mohit Kumar (Stayed 7 Apr, 2025)

group Traveller | 2 Reviews Written

5/5

Love the stay. Its very close to the Mall Road and the Church. View from the room balcony is just amazing specially during rain or snow. Staff is very polite and helpful. Food tastes really nice. A few drinks specially the cocktails can be better. Wifi is good, but it needs to be reset every day. If you watch netflix in your room, it will exhaust the data limit in less than an hour, which was disappointing at times. But overall, great stay.