Sterling Munnar

First, they gave us room no 1428,1429&1430. The moment we opened the door awe full smell like rotten egg on all the three rooms. Immediately we called room service, after 20Minutes of waiting on outside the room with 1 1/2 yr old baby they came and said that was mop smell. and after another 20Minutes we reached out reception for sending a supervisor to inspect the room. he came and inspected he deeply apologized and agreed to change the room. The gave us room with less amenity i.e- they gave queen size bed instead king size, small size room, bathroom without hair dryer etc., So we requested for the discount they gave 50% offer for food.VALUE FOR MONEY- Definitely not, I have stayed on Sterling Kodaikanal which is 100% value for money but sterling Munar is definitely not worth it.LOCATION- Located on very great area, but the road is very poor for 1km.SERVICE QUALITY- When we say sterling its very well known for the service was good but delayed service.FOOD & DRINKS: Food quality was very poor except some dishes were good. main concern is cleanliness tables were not cleaned properly.Amenities: for this price comparative to other hotels with same price definitely not enough.CLEANINESS: Very poor - Disappointed.As a traveler I stayed in many hotels but hotels like Sterling are well known for their hygiene, amenities and service, despite of service Sterling Munar lacks everything when we see it on the price perspective. I usually adjust some small negatives on hotels but I'm writing because its intolerable. Kindly improve the cleanliness.

Service and people there are extremely nice and the location and place is also really beautiful. However it is horribly overpriced and not worth paying more than 2-3k per night. Even basic amenities like a pool table are charged extra. All the games are overpriced. Hot water was also not available and the AC wasn't working in two of our three rooms. The hotel restaurant and the people were too good and definitely deserve a special mention. Sourav and Yogesh from the restaurant were some of the most hospitable people we've ever met. They arranged a special breakfast for us even though we did not reach on time. Also, the "lake view rooms" don't really have a lake anywhere near so don't expect that. Overall a good stay but not worth it if you don't get any mega-offer Fun experience, plenty of activities around but unfortunately overpriced.

Paid extra for Complimentary Breakfast/Dinner, and booked the hotel because read that there would be Dj at night. Hoped that even if pay almost double compared to similar hotels the stay would give better experience. But a group of school children visited and the hotel staffs completely ghosted other guests. DJ was cancelled without prior notice as they organised Campfire for the students. To our surprise for buffet all the tumblers were empty, even deserts was over by 9pm, Dinner time was upto 10. Same happened with Breakfast. Main town and good restaurants were 10-12 kms away. Although all the facilities and amenities were good and well maintained, lack of proper management led to our stay being unpleasant. NB: Lakeview from the room maybe hindered by Trees.

I stayed here for 1 night on 06.01.2025. Took rooms for my family. In one room the lights were going off due to some loose contact. Called reception but no body attended unless I repeatedly called them for 3 or 4 times. Further room sleepers were not provided. Staff was not responding to calls unless you call them again and again.