Tu Casa Resort Munnar

I never faced such inconvenience before. I had book a Double Deluxe Room here Two days in advance to my visit. I also called them on the day I was supposed to check in, to confirm the booking as I got late. They confirmed the booking and assured the room is ready. When I reached there, far away in an isolated region from the town, via destructive roads, they had no idea about my booking and rooms were almost full. The receptionist, very informal, called someone, probable the proprietor who also was confused. I wonder who talked to me earlier then. However they somehow managed to arrange me a ground floor, some corner room reluctantly, which was quite obvious through their behaviour and untidy bed comforts. No TV, some old furniture, and dancing wash basin tap. Hot water takes 20 minutes to function. I sadly had to waste a full bucket of water. Parking space is hardly for 3-4 vehicles, where they tightly packed around 7 cars. While Googling, I booked this Resort because of the view it displayed through photos, but I had to somehow adjust in a bottom corner room because it was already late at night. Two star is only for keeping their promise of complimentary breakfast.

This was my 2nd visit to to Tu Casa. the hotel management is very helpful and friendly. on my 2nd visit, this time we had issue with Television in my room. i had booked delux tripple room, but the management upgraded my room to luxury one as i mentioned the difficulty to control kids from evening till the sleep as we have no other choices. So the management immediately gave an upgrade and we were so happy.Breakfast was also felt homely and good.

not bad, neat rooms, no cable connection,bsnl network only works,near good homemade is available, milk pocket available,tea shop, small grocery shop is available,they give importance to on-spot bookings, mainly local poker bookings,am not felt convenient , only thing staffs politely speak, am stayed two days, after my request next day also they provide a small room

classic and deluxe rooms are not good.photo is shown of suite rooms which is about ...for per night stay. Rs.....for per night in suite rooms itself is not a good deal as the property is very small and an old renovated hotel