We are here to ensure you travel safe and stay informed with latest updates on travel regulations, protocols being followed, and more.
Check International Travel Guidelines for the country you are travelling to for a hassle-free travel experience
See GuidelinesCheck these International Travel Guidelines before entering India, for a hassle-free travel experience
See GuidelinesCheck latest Domestic Travel Guidelines issued by the Indian State Governments
See GuidelinesRecommended: Get a COVID-19 test before you travel
See GuidelinesWe are collaborating innovatively with our hotel, cabs, airlines and other partners to ensure the highest safety and hygiene standards for you. Have #OneLessFikar while travelling with us. goSafe with 3S of Safety checklist.
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Frequent cleaning and disinfection of your surroundings and high-frequency touchpoints.
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High-levels of staff preparedness regarding hygiene and social distancing rules.
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Innovative tools and measures to minimize contact and risk of transmission.
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To make air travel safer and stress-free for you, airlines and airports have stepped up their sanitization standards and staff training. Do go through protocols followed by airlines and airports, and play your part too, in making travel safer for everyone. Please pay special attention to domestic air travel & state guidelines, especially those on quarantine, e-pass etc. to ensure hassle-free transit. Non-compliance of rules may lead to denial of boarding.
Follow These Important Guidelines for Domestic Travel
We sincerely urge you to follow these compulsory travel guidelines listed out by the Ministry of Civil Aviation and other relevant authorities, for a safe and hassle-free flying experience!
- Passengers are required to wear face masks at all times, at the airport and in the flight.
- Passengers must arrive at the airport, using a personal or an authorized vehicle only.
- Travellers are advised to download and activate the Aarogya Setu app on their phones to certify their health status.
- Only passengers who have completed web check-in will be allowed to enter the airport. Please do carry an e-boarding pass on your mobile. Alternatively, you can carry the printout of the boarding pass.
- Travellers should report to the airport at least 2 hours prior to the departure time. Boarding gates will close 20 minutes before departure.
- Only passengers who have flights departing in the next 4 hours will be allowed to enter the terminal building.
- Use of trolley is not allowed.
- Only 1 check-in baggage up to 20 kgs and 1 cabin baggage will be allowed per passenger.
- Travellers are required to print and paste a pre-filled baggage tag (included in booking) and affix it on the bags. Alternatively, they should mention the PNR number and name on paper and affix it on the bags.
- Elderly, pregnant and ailing individuals are advised to avoid air travel. Additionally, individuals who have been tested COVID-19 positive or are staying in a containment zone should not travel.
Airport authorities have rolled out stringent guidelines to ensure optimum safety for all travellers at all times. You are requested to cooperate with the authorities and play your part in enhancing safety for yourself and others.
Protocols and guidelines being followed at GVK Mumbai
Air Travel Related Guidelines by GMR for Safe Flying
Air Travel Related Guidelines by Airports Authority of India
Hand sanitizers made available at multiple locations within the airport.
- Usage-based sanitisation/disinfection of all passenger touch points conducted.
- Sanitisation of baggage before entry into the terminal and upon arrival.
- Mats/carpet soaked with bleach (Sodium Hypochlorite solution) placed at the entrance for disinfecting shoes.
- Clear, transparent glass shields installed as a barrier between the passengers and airport staff at high-traffic touch points such as entry gates, check-in counters, security checkpoints etc.
Note for Delhi Airport: All commercial flights are currently operating from Terminal 3.
Note for Mumbai Airport:All commercial flights are currently operating from Terminal 2.
Allocation of entry gates and check-in counters by airlines to distribute passenger load, as given below:
| Airlines | DEL Terminal | BOM Terminal | DEL Gate no. | BOM Gate no |
|---|---|---|---|---|
| Vistara | T3 | International Terminal T2 | 1 | 2 |
| Indigo | T3 | International Terminal T2 | 5,6 | 3 |
| Spicejet | T3 | International Terminal T2 | 2 | 7 |
| AirIndia | T3 | International Terminal T2 | 4 | 4 |
| AirAsia | T3 | International Terminal T2 | 3 | 6 |
| GoAir | T3 | International Terminal T2 | 5,6 |
- All airport staff provided with hand sanitizers and Personal Protective Equipment (PPE).
- For unaccompanied minors and passengers with special needs such as wheelchairs, the handling staff to be in full protection gear with pre-sanitised wheelchairs.
- Adequate disembarkation points for vehicles provided to avoid crowding.
- Use of trolleys minimized/discouraged at the airport.
- Social distancing markings at a minimum distance of 1 meter and separated seating in the forecourt areas ensured. Select chairs marked ‘Not for Use’ to ensure adequate distancing.
- Separate areas earmarked for isolation and COVID-19 testing of suspected passengers.
- Separate entry gates designated for each airline to avoid overcrowding.
- Proper disposal of all biohazard materials ensured through special bins earmarked for used masks, tissues, gloves etc.
- No newspapers, magazines or non-essential loose items provided in the terminal building or lounges.
All domestic carriers are taking stringent precautions to ensure a safe flight for you. You are requested to cooperate with the authorities to enhance safety for yourself as well as your fellow-travellers.
- Sanitisation of all aircrafts after every flight and at the end of the day, as per the Directorate General of Civil Aviation (DGCA) protocol.
- Use of HEPA filters to filter out particles and airborne contaminants such as viruses and bacteria.
- No printed receipts at baggage drop counters. Passengers to receive electronic receipts via SMS.
- Only digital payment accepted at ticketing and baggage counters.
- Passengers provided with protection kits (3-layered surgical masks, face shield and sanitizer) near the boarding gates, for use throughout the journey.
- Temperature screening of passengers at boarding. Symptomatic passengers are not permitted to board the aircraft
- Airplane lavatories cleaned/sanitised after every hour during the flight.
- The buses used for boarding sanitised continuously.
- All staff to follow proper hygiene standards, and wear protective gear (masks and gloves) at all times.
- All staff including the ground staff and crew to undergo regular health checks, and training on various protective/preventive measures.
- ln case of COVID-19 related medical emergency on board, aircraft disinfection to be carried with special attention to the affected seats.
- Boarding commences 60 minutes before departure to allow time for safety processes.
- Staggered sequential boarding in batches of 10 done to the extent possible.
- Use of lavatory and non-essential movement in the aisle to be minimised.
- No queuing allowed at the lavatory. Only one companion allowed for children and the elderly.
- No meal services or on-board sale of food items to minimize physical contact. Water bottle made available in the galley area or on the seats.
- No meal services or onboard sale of food items to minimize physical contact. Water bottle to be made available in the galley area or on the seats.
- Passengers not permitted to consume any eatables inside the aircraft during the flight (except on health grounds).
- No newspapers/magazines made available in the aircraft.
- Passengers required to complete web check-in prior to arriving at the airport. Airline to provide passengers with a facility to tele check-in.
- Self-declaration by passengers during web/ tele check-in required for issuance of boarding pass.
For your assurance, our hotel partners have self-certified that your rooms and surroundings are sanitized as per WHO Advisory, and their staff is trained to prioritize your safety.
Daily Disinfection of Rooms
Rooms to be disinfected with WHO-recommended phenolic disinfectants every day.
Fresh Room Linen
Room linen to be changed once in two days, or on request.
Soap Dispensers in Rooms
All washrooms to be equipped with liquid soap dispenser(s) or packed soap bars.
Sanitization of Common Areas
Sanitization of common areas including reception, elevators and lounge to be done every 6 hours with phenolic disinfectant.
Mandatory Masks & Gloves
House-keeping and service staff to wear masks (3-ply) and gloves (single-use) at all times, and restaurant staff to wear a mask (3-ply) and hair net at all times.
Mandatory Staff Training
Staff training to be done at least twice a week on social distancing, hand hygiene and respiratory etiquette.
Mandatory Temperature Checks
Temperature check for staff twice a day and mandatory leave for any employee having temperature above 99.1 F.
Protective Equipment for Guests
Face masks and gloves to be made available on request for the guests.
Screening of Guests
Temperature check of all guests at the entry point. Any guest with a temperature above 99.1℉ will be refused admission and may be politely redirected to the closest medical facility.
Social Distancing Norms
Staff stationed at entrance, reception area, lobby and elevators etc. to ensure social distancing at all times.
Safe Kitchen Practices
WHO or Govt approved sanitizing agents used to disinfect and clean vegetables, meat and all other material.
All kitchen supplies to be fully sanitized before entering the stores and refrigerators.
Guest Travel History Record
Record keeping of recent travel history of all guests as per government guidelines to aid contact tracing
Inaccessible Common Areas
Common guest areas like swimming pool and gym to be inaccessible as per Govt. guidelines.
The Ministry of Health and Family Welfare, Govt. of India has enforced important safety and hygiene guidelines applicable to hotel guests during COVID 19.
- Persons above 65 years of age, persons with comorbidities, pregnant women, and children below the age of 10 years are advised to stay at home, except for essential and health purposes. Hotel management to advise accordingly.
- Above mentioned vulnerable groups are advised to take extra precautions during the hotel stay.
- Only asymptomatic staff and guests shall be allowed within the hotel premises.
- Physical distancing of at least 6 feet to be followed as far as feasible.
- All hotel entrances to have mandatory hand hygiene (sanitizer dispenser) and thermal screening provisions.
- Hotel receptions to keep hand sanitizers for guests to use. Guests to sanitize hands before and after filling relevant forms including arrival & departure register.
- Use of face covers/masks to be made mandatory for all staff and guests entering the hotel. Face covers/masks to be worn at all times while inside the hotel.
- Guests to provide complete details such as travel history, medical conditions etc., along with ID and self-declaration form at the reception.
- For room service, communication between guests and in-house staff should be through intercom/ mobile phone, and room service (if any) should be provided while maintaining adequate social distance.
- Spitting is strictly prohibited.
- Guests are advised not to visit areas falling within containment zones.
- All staff and guests to self-monitor their health, and report any symptoms at the earliest to state and district helpline.
Please click here for the latest Govt. advisory on hotels.
We have introduced stringent checks and measures to make public transport as safe as possible for you.
Disinfection of Buses
Ensured deep cleaning of buses using WHO recommended disinfectants after every trip.
Availability of Hand Sanitizers
All buses to be equipped with hand sanitizers for staff and passengers.
Mandatory Masks
Drivers and helping staff to mandatorily wear masks at all times.
Mandatory Temperature Checks
Temperature screening mandatory for all drivers and helping staff before every trip.
Mandatory Passenger Masks
All passengers to mandatorily wear masks at all times. Any passenger without a mask will be denied entry to the bus.
Pillow and Linen Unavailable
Pillows, bedsheets & blankets to be unavailable as a precautionary measure. Passengers to carry their personal linen, if required.
Passenger Contact Tracing
Contact tracing to be ensured for passengers through Aarogya Setu app.
We have closely worked with our cab partners to facilitate the highest standards of hygiene and safety on all your trips.
Frequent Disinfection
Cab interiors and high-frequency touch points are disinfected after every trip using govt. recommended sanitisation procedures.
Hygiene Kits
Cabs are equipped with hand sanitisers and tissues.
Safety Resources
A safety guideline leaflet is pasted on the back seat of the cab for passengers.
Drivers Marked ‘Safe’
All partner drivers are required to download the ‘Aarogya Setu’ app and display their status before commencement of each trip.
Personal Protective Equipment
All partner drivers are required to wear masks and gloves at all times while interacting with customers.
Proper Briefing
All partner drivers are trained on social distancing, hand hygiene and respiratory etiquette.
Compliance with Rules
All partner drivers will adhere to government-issued guidelines as per select permitted zones.
Hygiene Records
Partner cabs will provide records of the last deep cleaning of the cab to the customer.
Seat Distancing
Partner cabs would strictly follow government norms regarding seating plan and number of riders.
Passenger Masks
Passengers are advised to wear masks during the trip.
Limited Stops
Rest stops and breaks of any kind are not allowed in red zones and high-risk areas.
Indian Railways has taken multiple steps to facilitate safe transit of passengers.
- All ticket booking counters will remain closed, including platform ticket counters, to minimize contact.
- Only passengers with valid confirmed tickets will be allowed to enter the railway stations.
- There will be no unreserved coach in the train.
- Passengers should reach the station at least 90 minutes in advance to facilitate thermal screening.
- Passengers should reach the station at least 90 minutes in advance to facilitate thermal screening.
- All seats not to be made available for booking to facilitate social distancing.
- Passengers to be given hand sanitiser at entry, exit points at the station and inside coaches.
- All railway support and security staff to wear masks.
- Railway staff to ensure standard social distancing guidelines at stations, and while boarding/de-boarding trains.
- All passengers should mandatorily wear face covers/masks at all times.
- Passengers will have to adhere to health protocols as prescribed by the destination state/UT.
- No meals/catering will be provided on the trains. Only dry ready-to-eat meals and packaged drinking water will be made available for purchase. Platform shops and stalls will remain open.
- No linen, blankets and curtains shall be provided inside the train. Passengers are encouraged to carry their own.
- Passengers must download Aarogya Setu app on their mobile phone.
Be it parks, spas, restaurants or adventure activities, our recreation and activity partners are going the extra mile to make sure that you and your loved ones stay safe.
Wash Down of Spaces
Frequent disinfection and 'wash down' of amusement park rides, camping tents, restaurant space, day-use rooms, massage rooms & tables, vehicles and adventure gear.
Disinfection of Common Areas
Regular sanitization and disinfection of common touchpoints and common areas. e.g. reception, cafeterias, campsite, lift lobby, etc.
Protective Gear for Staff
WHO mandated protective gear (masks and gloves) for staff.
Hygiene Briefing
Staff training on health and sanitation protocols.
Temperature Screening
Regular temperature checks for all staff.
Temperature Screening of Guests
Temperature checks of all guests at all the entry points.
Limited Entry
Limited guests and controlled visitor volume at all locations.
Social Distancing Norms
Social distancing measures maintained in common assembly points. e.g. reception, cafeterias, campsite, etc.
Soaps & Sanitizers
Easy access to hand-washing stations and sanitizer dispensers.
Protective Gear for Guests
Masks and gloves for guests available at select locations.
Safe Kitchen Practices
Regular disinfection of kitchen spaces and thorough cleaning of raw cooking materials.
YOUR actions can make YOUR Travel safer and Go:
Be responsible and practice social distancing.
(Namaste is more than just a precaution!)
Ensure wearing a mask, always.
(With a smile under it!)
Follow the basic coughingand sneezing etiquettes.
(Grab a tissue before the act!)
Install the Aarogya Setu App.
(Smartphones call for smart moves!)
Keep your hands sanitised and clean.
(Cleanliness is next to godliness, they say!)
Avoid cash transactions and go digital.
(Let’s surely make a NOTE of that!)
Remember, safe travel is everyone’s responsibility.
(And together, we can win this!)