Aayna Palace

Health faucet absent at commodes. Jet provided was not directing water correctly.Hotel location is worst. Had to cross 2 smelly open sewer canals and 2 narrow passages without lighting to get there.Regular water provided at hotel was having sand like granules and jug was also dirty.Only 1 single charging point in the room and that too is not covered in inverter backup.No place to hang the clothes in the room. Available in the bathroom. No almirahs no table no chair in the room.One of the rooms (205) had leaky plumbing causing wet floor in the bathroom 24 hrs. 205 shower head was completely clogged and I had to ruffle it to get decent flow.Shower head height is lower than 6 ft. It ideally needs to be 6.5 ft.Some rooms that are towards the sun during day get too hot in summer.Hotel staff didn't ensure to fill up the water tank when power was available and water got emptied at 5 am in the morning.Bed sheet replacement and room cleaning are not done daily. Mosquito management is absent. No net, no all-out.No call bell or phone to seek help of reception. We have to go 2 floors down to just ask for tea or water.We checked in late and informed about it beforehand still rooms were not ready when we reached.It is basically a multi storied home which they tried to convert into a hotel.City's drawbacks: Frequent power cuts. One of the costliest in terms of public transport and restaurant services. Rickshaws charge 110 rs for 2-3 kms and they do it as a union.

i recently stayed for three nights at aayna palace in katra, jammu, and it was an excellent experience. the staff were exceptionally polite and helpful, always going the extra mile to ensure my comfort. during my stay, there was a strike in katra, but the hotel seamlessly arranged food and cabs for my travel plans, making the situation stress-free. what impressed me the most was their flexibility—despite checking in almost four hours early, they didn’t charge me any extra fees. the amenities were top-notch, and the hotel offered great value for money. whenever i travel to katra in the future, aayna palace will definitely be my first choice. i highly recommend this hotel for its excellent service, comfortable stay, and affordable pricing.

this property is not a hotel , is a lodge and not maintained hygiene, so dirty room and bedsheets and blanket also so dirty and stinky. please don't go this Property. I booked for couples for two days ,first day I Chek in and goes for mata rani darshan and second day i come and call hotel staff for change my bedsheets and cleaning the room but they don't do. so it's very hard for me to live with that, so I leave lodge early in night. I am not recommending to any one for stay.

There is many problems in Room. Towel was not available and after saying would not get. Food was to costly. Normal thali was provided in ₹450 while real price is 100 to 200rs. Electric sockets problem also.