Hotel Mahayana

Very Very pathetic experience staying at Hotel Mahayana, Darjeeling.1. On the day Me and my family were at NJP station (on 7th July), I got a call from the Hotel owner asking about our arrival timing. In that conversation, as a guest I have requested the hotel owner to keep proper hygiene in hotel room specially in the wasroom as my parents were very particular in terms of hygiene. But , the Hotel owner had taken the request negatively and behaved very unsatisfactorily which was very dissapointing as at that time We even not reached the hotel.2. When we reached Darjeeling, we have called the hotel owner to guide us to reach the hotel easily. We have asked for any vehicle or any staff to pick us from the station which was hardly on 20 mins walking distance from Darjeeling railway station. But he refused for that and suggest a location where we need to reach and after that his hotel staff will pick us from there. But that was after We reached the suggested location, nobody from the hotel end were responding , nobody came to pick us and the hotel owner also didn't picked up our call. Finally we had to find out the hotel by own. Very unprofessional behaviour .3. On the day of checkout We were supposed to missed our train due to the negligence of Hotel staffs. Our train was at 9:00 a.m. which was well informed to the owner as well as to all the staffs of the Hotel. But next day till 8:15 a.m. the main gate of the hotel was closed and nobody was there to respond from the hotel side. We were running here and there inside hotel, knocking every door to get someone to help us to open the main gate.Somehow, around 8:20 a.m. one staff came and managed to open the main gate and We literally had to run to the station to catch our train. That was a very irresponsible behaviour from the hotel staffs. The owner also had finished the matter by saying sorry over phone.4. One day before our checkout the owner had to us by his own in front of his staff to arrange to give us a complimentary breakfast as a gesture. But no staff was there for such arrangements. 5. We stayed for 2 days there, but pillow covers were not changed, used cups were not taken away, bathroom was not cleaned, room hygiene was not maintained on the second day.6. Electricity - We had to face almost 1 hr. power failure and there was nobody there to resolve the issue. Lastly , We had to call the owner to fix the issue. Very irresponsible management.7. TV - Sometimes , messages came as recharge is not done, hence not able to watch TV which was again a management failure.

Rude staff over priced very bad experience free breakfast only include toast and jam. Hotel is in very bad location..no view at all overpriced very bad experience all together..will never recommend anyone to stay. Very bad. No housekeeping for three days..Food is also overpriced and you will receive your food 3 hours after you ordered it and the food will be brought to your room without any plates and spoon.

Very Nice Stay, Nice Location just 400m walk from Darjeeling Mall, Neat and clean room, well behaved staff, Very lucky to get the usage of Lift from the 2nd day of our stay. Only Cons what I found Fooding is overpriced and quantity is also not upto the mark. But overall nice experience of our staying here.

I will never recommend anyone to book this hotel. Behavior of staff were not good .Second thing the breakfast, they were providing limited quantity of food item & after they charge.Washroom was not clean .