ROYAL PALM RESORT Private 1BHK Apartment

I went with my wife n 2 kids (8y and 2y) , in booking confirmation mail there was a contact person , whom i contacted to inform about early checkin but he didn pick as it was late (~8pm) next morning an hour before i was about to reach hotel he called n asked about arrival time which made me feel good , actual experience was once i reached hotel , this property has let out portion of it to non members as this a hotel chain for members. I was asked to go to a room ( reception for non members) met the manager ( robinson de costa) who strictly told me checkout time is 10 am next day even before i checked in , hemant ( co ordinator ) for the booking took keys and got us into a room . Room was NOT clean , stains in toilet . he got someone (without brush or cleaning accessories) used old cloth to clean the washroom .Told him we cant be in this dirty room for which he assured he will arrange an alternate one by evening . We ddint even used toilet for its state and headed to beach as hemanth told we would get one by evening , while we were in beach he asked me to come to hotel by 6 pm because after that no one would be there . i reached 10 min earlier to find the concerned person manager (actually hes fit to be hostel warden) has left . Called Hemanth again to be told they would close by 5 , only today for me he waited ... i could not understand how hotel can be run on one manager ... expressed my frustration , he conferenced me with manager for which he responded rudely and told he doesnt need to be told how to run hotel and questioned me for taking the room . After an hour or so , manager came ( we were told he is not in hotel) and gave another room while i was checking any nearby hotel for the accomodation . overall ** DO NOT BOOK THIS HOTEL IF YOU ARE NON MEMBER ELSE YOUR VACATION WILL BE SPOILED**

The Karma royal groups resort is very beautiful , but some parts of that is with goibibo's control.Not maintained properly. Bathroom, bedroom doors and windows locks not working.They not even provided necessary items like handwash,shampoo and body lotion which is provided in very cheap hotels.Room service is not good.No microwave.cockroaches in kitchen.Hemant is very nice guy & helping nature.

poorly maintained property with no power backup. basic amenities like toilet paper, hand wash, bathing soap was not available, provided on request. initially was asking us to buy from market. washing machine was there in pictures but not available actually. few mosquito flying in the apartment. go to this property at your on risk.

room condition is very poorAC not working, broken tiles, poor mattress condition, no hot water, inverter lying in the room, no room cleaning, no room service, no reception over there My booking is for 3 days and the charges are already paid but I stay there for 1 night and I've booked another hotel.There were so many issues,