The Elgin Norkhill - Heritage Resort & Spa

It's an heritage property. Well decorated.Will always remember the treatment given here .its pathetic . They force to change rating and then keep repeating the same .They need to have hospitable staff.1. Remove you from the table saying it's for other important guest .2We don't have towels. You count and return two towels ...hah...have never done this in any 4 or 5 star hotel. ....dirty towels counting by guest3.worst washrooms.4. No spread of food5. Stale fruitsYou represented the face of sikkim for tourist.please look into the behaviour of your money minded front desk. After spending rupees also you give this treatment. Saddened....u need young crowd to handle front desk ....its holidays ...not a road side bargain.it stinksSo morning we left without having breakfast and they packed 4 slices of bread sandwich and they called it free lunch( which they keep showcasing that they did big charity , we never asked for it ) ...hah...is this 5 star hospitality...I though it was breakfast which we could not do early morning.We opted for half board . Its awful.I mean they treat you like beggars man...ek piece bread...ek rotten banana ...hehe .absolute nono for women traveller....they need to have better person to handle front desk and to go have proper staff with some hospitality ethics . Plz look into the way u treat n bargain like a roadside shop. Its hospitality. Givve me a break....nono for women traveller's. .thank you for ruining our stay. Thank you elgin sikkim .... You reminded us of everything worst...discrimination for women ...bargaining...n kind of cheap attitude... we never asked you for a lunch of sandwich....its pathetic.Please remember except that its a museum of king...treatment is worst .its not worth it. Please don't force to change the review or rating .change your hospitality for rest of tourist. You scared us by your behavior....don't ruine the beautiful sikkim's face.

Overall the experience was ‘very’ underwhelming. Only highlight of the entire stay was their dog named Hilton, which should say a lot. Rooms: The rooms are ‘okay’, not great or outstanding, which sometimes is the case with 4 star hotels. Staff: The reception/cashier is underwhelming, they do have enough information on the places around or they wont provide information, not sure what it is. The house cleaning is good, but there is an issue with them providing sets of two towels. With me and my wife staying, we would expect two towels, that was not provided for 4 days of our 5 days stay. Even with asking reception again and again. Food service staff: Really good. We tipped them extra on multiple occasions just because they were good - the bar was set low by other experiences. Food: We had breakfast as part of our booking, which is a standard for most hotels. Some of the items seemed like frozen items and juice is from Real Fruit juice boxes. Also, we had dinner once, amounting to RS...- definitely not even close to being worth it. Meat was undercooked.

Elgin Nor Khill was Royal Guest House of King of Sikkim where he used to accomodate Dalai Lama, Presidents, Premiers and High Profile dignitaries. So you can understand its a royal property (though managed by elgin group nowadays). Entire property covers a story in itself. It will take you to time travel of sikkim's history & royal family. Staying here is itself a Royal experience. It is undoubtedly the best property of Gangtok and must stay. Location: Located inside Gangtok city but a little distant from MG Marg (City's main market). But its manageable. Food: If you want to try the Sikkimese Cuisine, this is perhaps a great place. Veg Food is very less spicy to suit foreigner taste, But you can ask chef to prepare 1 or 2 dishes to suit your taste when you dine. Surprise: If you are lucky, you can find Baichung Bhutia practicing during morning in adjoining football stadium and can go meet him.

Pros: The hotel is beautifully decorated. Staff is very polite and friendly. Our room was upgraded by the staff themselves when we arrived. Location of the hotel is very good. View from the room is very good. Two of the major cons: 1. When we arrived Our bedsheet and pillow covers had few hair and seemed dirty. I had to ask the staff to change them. They did change all promptly! But i don't expect this kind of housekeeping after paying so much. 2. Food was not so great. Also i expected some Aunthentic sikkimese dishes which they didn't have on their set menu. Since they have buffet system the food was cold.