The Heritage, 15 mins from Chawk Bajar

the stay was decent but the pain point is the location of the hotel which is placed downside of victoria road which is about 1 km from chowk bazar in the upper region. so to visit mall road or anywhere on the top you have to climb till chowk bazar. there is a van which will take you up for rs 20 but you have to wait for it to get filled with passengers. after 7pm you will not find these vans so if you are shopping or hanging out in mall road or eating, you have to walk all the way down to your hotel as there will be no vehicle available. the hotel was decent but the service was not upto the mark as i did not get the complimentary milk coffee and sugar sachets on the 2nd and 3rd day stay even after requesting them. even the tv remote was not available during my entire stay at the hotel after making several requests. one day i had to order dinner from outside as they take orders only till 8:30pm which i wasn't aware but they helped me to collect my order by arranging a scooty till chowk bazar as the delivery was restricted to the hotel. last but not the least i have booked the room with breakfast hoping to get parathas or poori on alternative days, but infact all three days i was served with only two pieces of bread with butter or jam which was nowhere sufficient for breakfast.

Average staying rating experience, poor quality food, housekeeping, service standards is slightly better than this, staffs are in casual dress but ready to help you, owner is also too much reluctant about it, Hotel situated in such a location which initially not traceable for a new visitor, Rs 500-600 expenses to visit Mall area, very good standard terrace BAR available as well as non veg foods also, staffs are required proper tranning about how to deal with guest, reception counter is looks like flawless condition, Master Ashap Tamang is the helpful guy for us only. - small size room, queen bed not at all compatable for 2 adults and 1 child of 7 yrs.- horrible standard of free breakfast better not to book free BF rooms.- very well decorated terrace BAR and space available.- location is in remote narrow side road area, roaming house flys.- reception wellcome greetings is zero standard, even they never bother to call you in advance after your booking and payment.- all the hotel accessories are branded and good qualities.- toiletries are poor standard, - no Fan or Newspaper facilities as mentioned.- overall per day staying cost is higher than it's standard. - hotel owner should need kind attention to all the above issues. thank you,

Pros : Hotel and food was nice. Ayush and staff will help you with your queries and arrange if there are requirements for your sightseeing or food. cons: finding this hotel was very difficult it was in downhill, in maps it will show but you cannot find it that easily because of very small lanes and it was very far from Market and you cannot walk that easily to reach road..you have to hire a vehicle, which may cost you around 300 to 500

I will give 5 star to this hotel or homestay, my family and I had an amazing experience. We booked rooms for 2 days and to our surprise we didn't face any single problem. Besides , being a bit far from main market , the hotel had taxi service at an reasonable rate . I recommend this place to everyone. The house help were amazing. Thank you the heritage for making our trip comfortable. thank me later.