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Guest Reviews & Rating for Hotel Crystal INN

goRating

3.3/5

59 Ratings

10 Reviews
5
19
4
11
3
10
2
9
1
10
BS
(Stayed 26 Sep, 2024)

solo Traveller

3/5
During my stay, I found that most of the staff were uncooperative, with the notable exception of Madam Rima Kumari Dutta, who was the only staff member providing helpful and courteous service. There was also no provision of dustbins in the rooms or common areas, making it difficult to manage waste. Additionally, the drinking water service was problematic, and it was inconvenient not to have accessible, nearby hotels offering regular meals. The food provided by the hotel itself was overpriced.
ST
(Stayed 4 Jul, 2024)

solo Traveller | 2 Reviews Written

4/5
Hotel Was Good, Clean & Staff is very polite and cooperative
SG
(Stayed 22 Feb, 2024)

solo Traveller

3/5
The hotel is beside the Road so whole night its too noise, Food taste was not good at all. If your booking room with breakfast They will knock the Door at 8:30am and will serve food accordingly, as per their wants they will not ask you anything about your preference and all..I dnt eat puri and sabji that is what they served,and the food was wasted.
JH
(Stayed 28 Nov, 2023)

group Traveller

1/5
It's just disgusting experience in this hotel booked for 3 guests and paid accordingly but when we reached the hotel they give us a room having 2 bed and said that they will give us another mattress for the 3rd person and we have to manage. Really very disgusting and very unfortunate.
SH
(Stayed 17 Apr, 2023)

group Traveller

5/5
Hotel is good at this price. Beds are two small seperate bed but overall good
AB
(Stayed 19 Dec, 2022)

group Traveller | 3 Reviews Written

3/5
some guest were too noisy at night and their voices are easily hearable from room. Got Annoyed...

Manager | Rima Kumari Dutta Replied in 6 months

Sorry for your inconvenience. we hope you didnt have any other problems.

DK
(Stayed 26 Nov, 2022)

family Traveller | 11 Reviews Written

1/5
Zero cleanliness zero hygeine poor and Only one item provided for complimentary breakfast. Tea charged.
PT
(Stayed 18 Oct, 2022)

group Traveller

5/5
the rooms where good and comfortable the behaviour of the staffs was also good.I like the hotal very much .If i visit guwahati again then I will love to stay here again.

Owner | Parashmoni Rahman Saikia Replied in 1 day

Thank you very much for your valuable comment and rating. We will be looking forward to serve you again in future.

SB
(Stayed 9 Oct, 2022)

group Traveller | 1 Reviews Written

4/5
Room and bathroom is clean . But what I didn't like is that most of the items in the menu are not available. Overall service is good.

Owner | Parashmoni Rahman Saikia Replied in 10 days

We are very sorry for your inconvenience. Due to some problems with the kitchen we were unable to serve all the items in ...more

HD
(Stayed 26 Nov, 2021)

family Traveller | 2 Reviews Written

2/5
It's not a good stay. check-in no issue. rooms and toilet are clean but room and bed edges are dirty. LACKS PROPER HYGIENE. no cover for smelly blankets asked for bed sheets but denied. tv was not working, complaints not taken up. service phone not working. WILL NOT SEE THE PLACE AGAIN.

General Manager | Parvez Rahman Saikia Replied in 1 day

We are very sorry for the inconvenience you had to face. We will surely look into everything you have said and try to im ...more

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