Muscatel Stardust - Chowrasta Mall Road

Terrible Experience – Avoid This Hotel! I recently stayed at Muscatel Stardust - Chowrasta Mall Road and it was by far one of the worst experiences I’ve had in any hotel. If you value basic comfort, cleanliness, and decent service, do yourself a favor and book somewhere else. No Heating – Freezing Rooms Despite it being winter, the heating in my room was completely non-existing. I asked the front desk about it, and they either had no clue or offered to give a heater for 400 rupees per night, that too turned out to be a small air blower. I was hoping that it'll help with the freezing cold. Spoiler: it never did. I spent the night shivering under a thin, questionable blanket. Hygiene? What Hygiene? The room was filthy. Dust on every surface, stains on the bed sheets, and a bathroom that looked like it hadn’t been properly cleaned in weeks. There were even hairs from previous guests in the shower. Absolutely disgusting. Food Was a Disaster I had the misfortune of trying their food, and I wish I hadn’t. Stale bread, cold and tasteless dishes, and a breakfast buffet that looked like it had been sitting out for hours. Honestly, I wouldn’t be surprised if someone got food poisoning here. Untrained & Confused Staff The staff had no idea what they were doing. The biggest issue? They offered me free breakfast at check-in, but when I went to eat, they tried to charge me for it! Even when I explained that they themselves had offered it, they looked clueless and insisted I had to pay. After a long argument, they finally “checked their records” and admitted their mistake. Final Verdict: AVOID! Between the freezing room, filthy conditions, terrible food, and incompetent staff, this hotel is a complete disaster. Don’t waste your money here—you’ll regret it. I wish I could give zero stars. ⭐ Rating: 1/5 (Only because 0 stars isn’t an option!)

I stayed in the Super Deluxe Room with Mountain View at Hotel Muscatel Stardust, and it exceeded all my expectations. The room was spacious, well-furnished, and incredibly clean. The highlight was definitely the stunning mountain view right from the window — a perfect backdrop to start and end the day. The bed was super comfortable, the linens fresh, and the amenities top-notch. Everything from the lighting to the bathroom setup was thoughtfully designed for both comfort and style. The staff was polite, professional, and always ready to help with a warm attitude. Room service was prompt and efficient. I also appreciated the peaceful ambiance of the hotel — it made the entire experience feel like a retreat. Highly recommend booking the mountain view room for anyone looking to unwind in a beautiful setting with great service.

My recent stay at the Muscatel Stardust Hotel was truly delightful. The staff members, including Binod, Prem, and Marina, deserve special mention for their exceptional hospitality. Their warm and attentive service made my stay memorable. The hotel itself was well-appointed, with comfortable rooms and a cozy atmosphere. I can't recommend the Muscatel Stardust Hotel enough for a wonderful stay in a great location.

No active kitchen in the property. Food when ordered comes from other Muskatel property. During height of summer you will have to stay without an AC however hot it might be. There are no fans as well. The geyser does not have a continuous supply of hot water. It may turn cold while you are having a bath. You are advised not to open windows otherwise monkeys might jump in and disturb your sleep.