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Guest Reviews & Rating for THE RETREAT

goRating

3.3/5

19 Ratings

10 Reviews
5
3
4
9
3
2
2
1
1
4
SM
(Stayed 24 Jun, 2024)

group Traveller | 4 Reviews Written

5/5
Excellent in all respects. Good food and service all time Very friendly
BP
(Stayed 3 Jan, 2024)

group Traveller

5/5
IR
(Stayed 18 Feb, 2021)

group Traveller

1/5
If cramped stuffy rooms, moldy cupboards and terrible service is what you are looking for, The Retreat, Darjeeling is the place to be. We booked a room for 2, for 13th - 16th January. We called them a week in advance to specifically ask if the rooms we selected would be on floors below the lobby, as we wanted a room with a view and did not want to stay in the basement. We were ensured by the Manager, Mr. Abhijeet, that the rooms would be on the "First Floor". On reaching the resort after a tirin ...more

Manager | The Replied in 9 days

Respected Madam, thanks for your valuable feedback. As you blame us that we talk with you rudely, you also mention that ...more

SG
(Stayed 25 Oct, 2019)

group Traveller | 1 Reviews Written

4/5
The view of Himalayan mountains are majestic

Manager | Mr Arijit Chatterjee Replied in 5 days

Thanks for your feedback. Hope you will come again.

SK
(Stayed 4 Oct, 2019)

group Traveller | 1 Reviews Written

4/5
The hotel is very good. Nice hospitality. Friendly staff. Clean and maintained.

Manager | The Retreat Replied in 16 days

Thank you for your valuable feedback. We need your next visit. Hope you will come again.

RS
(Stayed 26 Mar, 2019)

5 Reviews Written

4/5

Manager Operation | Arijit Chatterjee Replied in 2 months

Thanks for staying with us. Hope you will come again

SS
(Stayed 28 Oct, 2015)

1/5
when we reached hotel, they said we have no idea about booking. had to argue with hotel staff for 2-3 hours. called ibibo 4-5 times, requested the manager to understand. He said he knows that its not our fault and ibibo's fault, but he did not allow us to enter the room. After tiring journey we felt humiliated with our family and finally have to surrendered to the cruel intentions of manager and paid rs. 2400 extra for an upgraded which we did not want either.

Manager Replied in 1 month

sorry,pz visit us again ,we would surely serve you better

DS
(Stayed 5 Oct, 2015)

1/5
Was here on 3rd and 4th Oct 15 with my wife.Regret my decision .Took photographs to share. Cons : 1.Deluxe room is so small ,u feel like being caged 2.No complimentary water bottle even after having so high tariff 3.Stains on curtains and mirror.Looked like a 3rd class hotel 4.In restaurant, they clean utensils with a dirty cloth hanging from the door and people sitting in restaurant can easily see. 5. In morning buffet, served ONLY aloo puri,cornflakes,omlette and toast.Never seen so small menu ...more

Manager | Retreat Darjeeling Replied in 1 month

Dear Guest, Thank you for your honest feedback. We have surely upgraded our service. Do give us another opportunity to s ...more

AS
(Stayed 5 Oct, 2015)

1/5
We were allotted a pathetic room next to hotel's store room. It was stinking a lot. Intercom didn't work for 2 days.WiFi wasn't working,no mobile signal in the room.It was feeling like just due to an online booking and total money already paid,hotel took us for granted and given us such a bad room and worst services.

Manager | Retreat Darjeeling Replied in 18 days

Dear Guest, Thank you for your honest feedback. We will surely upgrade our rooms and service. You will find a new room a ...more

CB
(Stayed 26 Jul, 2015)

4/5

Manager | Retreat Darjeeling Replied in 4 days

Dear Guest, We thank you for taking the time to provide feedback of your recent stay with us. We look forwa ...more

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